Thursday, May 15, 2008
Welcome to my new blog. Stay tuned as I share my ideas on this revolutionary new approach to customer service. An approach that is transformational and long lasting and one that leads to increase satisfaction of both customers and call center employees. This isn't a new catch-phrase or "flavor of the month." Instead, it calls upon ancient wisdom to solve contemporary problems. I hope you find these ideas useful and I hope they change your attitude toward work and your customers.